Skip to main content

In this TechRepublic article, Weiss PR VP, Matthew Pugh, offers some tips on why and how to respond to online reviews.

“It’s important to respond to reviews as quickly as possible,” he said. “Negative reviews have a tendency to spread fast. A prompt response, whether it’s a follow-up comment or direct contact through customer service, will go a long way to mitigating reputational damage and/or additional bad reviews.”

For additional tips from Matthew and others, check out the complete article here – 7 Best Practices for Managing Online Reviews of Your Business.

Pugh & Tiller

Through an integrated approach, Pugh & Tiller helps B2B companies reach, engage, and influence the right audiences in order to achieve their business goals. By offering public relations, branding and identity development, digital integrated marketing, website and app development, and graphic design and audio / video production, Pugh & Tiller provides each and every service with an eye on the bigger picture.